Frequently
Asked Questions
Answers to Common Questions about the ITC Plan
Welcome to the Inglewood Transit Connector FAQ section–a resource for clear, accurate, and timely information about the ITC. This FAQ is designed to address common questions, dispel myths, and provide reliable information about the ITC Plan.
Why is the ITC important for Inglewood’s future?
The ITC will improve mobility, boost local businesses, and help prepare Inglewood for growth in the coming years. It will prepare our community for major events like the 2028 Olympics. The ITC is about creating a more connected, walkable, and thriving community for residents and visitors.
Why is the ITC project being rephased, and what's different from the original plan?
The original plan focused on a 1.6-mile automated people mover (APM) connecting the Metro K Line to downtown Inglewood. The rephased ITC is rooted in community feedback, including meetings with business owners and neighbors. Based on this feedback, the City decided to prioritize immediate improvements in the downtown Market Street area. This includes addressing issues like traffic congestion, transit connections, walkability, and support for local businesses. The rephased plan introduces faster, more impactful changes within Inglewood in the short-term while preserving the option for a high-capacity APM to serve the long-term growth of the City in the future.
What are the key components of Phase 1 of the ITC?
Phase 1 will improve transportation and increase transit options in Inglewood. It will improve infrastructure on Market Street to enhance accessibility. Key upgrades include:
- New mobility hubs with better connections to Metro transit lines
- New Event-day bus-only lanes and shuttle services
- Enhanced traffic technology to reduce congestion
- Bike infrastructure including bike share stations, lockers, and repair stations
- Electric vehicle charging stations
- Upgraded sidewalks to improve safety for pedestrians
- Investment in Market Street to support small businesses and improve the experience
How will Phase 1 increase transit ridership and reduce traffic in Inglewood?
Reliable new transit to key destinations
- Phase 1 addresses a first/last mile gap in our transit system by introducing an effective bus system linking Metro’s C and K Lines to major City venues and mobility hubs. Event-day bus-only lanes on La Brea Ave and Hawthorne Blvd will facilitate fast, reliable travel when it matters. Time-certain service will fill a key regional gap and makes transit a more attractive option.
Designed to boost transit Ridership
- The project is projected to add over 3,000 daily transit riders on non-event days and up to 15,000 daily riders during major events like NFL games. This includes Metro transfers, park & ride users, and drivers shifting to transit. In its first year, Phase 1 is expected to generate 3.4 million annual boardings and about 7.8 million unlinked transit trips systemwide.
Enhanced regional access & multimodal connections
- Phase 1 adds mobility hubs with park & ride, passenger amenities, and seamless links to bike and pedestrian networks—making transfers easier and expanding access to Metro rail.
A more sustainable mobility network
- By diverting thousands of auto trips, especially during events, the project helps lower Vehicle Miles Traveled (VMTs), greenhouse gas emissions, and improves air quality.
How does Phase 1 support the opportunity for a future automated people mover (APM) system?
Data of current trends and plans for future growth continue to show that traffic congestion and transit demand within Inglewood supports an eventual APM system. While delivery of the APM has been deferred, Phase 1 is designed to keep that option viable in the future.
Key actions towards an APM include:
- Not building with the proposed fixed guideway alignment
- Securing space
- Continuing to explore funding and design solutions
- Advancing compatible infrastructure now to avoid delays later
Once the APM is ready to advance, the City anticipates requesting matching funds through the FTA’s Capital Investment Grant Program – the primary nationwide source of funding for new transit infrastructure.
How will the City invest in Market Street?
Investing in Market Street is about making an already lively, vibrant, and historic part of the City more accessible to Inglewood residents and visitors. The plan includes upgrading the sidewalks, adding better lighting, landscaping, seating areas, and installing wayfinding signage to create a more welcoming space for pedestrians. Parking will be improved to make it easier for people to visit local shops and get on transit. The City will also be providing grants to local small businesses and property owners to facilitate façade and tenant improvements.
What are Mobility Hubs and where will they be located?
Phase 1 includes the creation of Mobility Hubs at the north and south end of the City, aimed at providing easy access to parking and public transit options, especially for people heading to popular city venues.
The Mobility Hubs will be located on and around Market Street, connecting to the Metro K Line, as well as on the south end of the City, connecting to the Metro C Line and the 105 freeway.
Hubs will have locations to access both private and city bus lines, park & ride and pick up & drop off services, as well as shuttle bus connections to local venues. They will also support rideshare services and other programs like Inglewood’s I-Ride and I-Line, which offer on-demand and local shuttle services within the city. These hubs will serve as transfer points to the wider Metro rail network and local bus lines, making it easier for residents and visitors to access the regional public transit system.
What are the bus-only lanes and shuttle services and where will they be located?
The bus-only lanes will be activated to serve events and be located along Hawthorne Boulevard, La Brea Avenue, and Arbor Vitae Street, leading into the Sports and Entertainment District. Daily shuttle buses will connect the Metro stations to key locations within Inglewood, including providing greater access to Market St and popular city venues.
Will there be disruptions during construction?
While there will be some construction as improvements are made, Phase 1 is being designed to avoid major disruptions along city streets. The focus on Market Street also means the City can make impactful changes without extensive roadway construction at this time.
What if my property or business is being relocated?
The City will need to acquire two sites, located at Market & Florence and Market & Manchester.
Staff anticipates seeking authorization from the City Council to initiate this process with offers to property owners by the end of the 2025. After that milestone, businesses will be eligible for relocation assistance. Eligible businesses may receive a range of benefits, including advisory support and direct financial assistance for moving costs, re-establishment expenses, and loss of goodwill.
Because determination of benefits eligibility is highly individualized and depends on each business’ operating history and their unique needs, each will be assigned a dedicated relocation agent to evaluate their eligibility, answer questions, and assist them throughout the process ensuring they receive all available benefits.
The ITC Team will provide support throughout the relocation process and will make every effort to help each business relocate to a suitable and preferred location of their choice – ideally within Inglewood and on or close to Market Street – to the extent possible and desired. To assist with this effort, business relocation specialists from Monument are engaged to support businesses with their individual relocation needs. For assistance, please email us or contact Jesse Ortiz at Monument by calling (800)577-0109.
Additionally, the City is implementing the Destination Market Street Program to revitalize downtown Inglewood’s Market Street by providing grants to existing and new businesses to support façade and tenant improvements. This program will allocate funds in support of displaced businesses who wish to reestablish themselves along Market Street.